product safety and recall policy

At JMD Mattress, product safety is important. This Policy explains safety information for mattresses and bedding products, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, care instructions, and safety information provided with the product.

Products should be used only for their intended household purpose unless the product page states otherwise. Do not overload or misuse products.

2. Assembly Safety

Some products may require assembly. Customers are responsible for following assembly instructions carefully.

Improper assembly may cause instability, product damage, personal injury, or property damage.

3. Children and Household Safety

Customers should keep small parts, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after unpacking.

4. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

5. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

6. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@jmdmattress.com or +1 800 541 4707.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

7. Product Safety Information

For customers in the United States:
Our products comply with applicable U.S. Consumer Product Safety Commission (CPSC) requirements. In the event of a formal recall coordinated with the CPSC, we will follow all required notification and remediation procedures. Customers are encouraged to register their products (if a registration card is provided) to facilitate recall communications.

For customers in Spain, Germany, and the Netherlands:
Since these countries are members of the European Union, our products sold to EU consumers comply with the EU General Product Safety Regulation (GPSR) and applicable national transposition laws. Product safety information, manufacturer/importer details, warnings, and traceability data (batch numbers, serial numbers, etc.) are provided on the product, packaging, accompanying documentation, or product page as required by law. If you have specific questions about EU product safety information for an item, please contact us at info@jmdmattress.com.