Shipping policy

Thank you for shopping with JMD Mattress. This Shipping Policy explains our order processing time, estimated delivery times, shipping charges, delivery areas, tracking, and important shipping information for bedding products and oversized items.

1. Countries We Ship To

We currently accept orders for delivery to addresses in the following markets when shipping is available at checkout: United States; Germany; Spain; Netherlands.

2. Order Cutoff Time and Processing Time

Our order cutoff time is 5:00 p.m. (CST).
Orders are generally processed within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.
Processing time may be extended during peak seasons, payment review, address verification, inventory checks, carrier disruptions, customs documentation review, or circumstances outside our reasonable control.

3. Shipping Costs

For orders delivered within the United States:

Orders with a subtotal of $155.00 or more – Free standard shipping applies.

Orders with a subtotal under $155.00– A flat shipping fee of $25.00 is charged.

This flat-rate structure applies to all products regardless of size, weight, or packaging, unless a different promotional rate is expressly shown at checkout.

For orders shipped to Germany, Spain, and Netherlands:

Orders with a subtotal of €155.00 or more – Free standard shipping applies.

Orders with a subtotal under €155.00– A flat shipping fee of €25.00 is charged.

We do not add hidden shipping, handling, packing, carrier, or service fees after checkout. If delivery is not available to a specific address, checkout should not allow the order to be placed. If an address cannot be served after order placement due to carrier restrictions, we will contact you and, where appropriate, cancel the unshipped order and issue a refund.

Shipping charges do not include taxes, duties, import VAT, customs clearance fees, brokerage fees, or optional special services unless checkout expressly states that those charges are included.

4. Estimated Delivery Times

United States orders: processing 1–3 business days; transit after shipment 3–5 business days; estimated total delivery time 4–8 business days.

International orders (Germany, Spain, Netherlands): processing 1–3 business days; transit after shipment 3–10 business days; estimated total delivery time 4–13 business days.

5. Tracking Information

When your order ships, we will send a shipping confirmation email with tracking information if available.
Tracking updates may take 24-72 hours to appear after the shipping label is created. Large freight shipments may have less frequent tracking updates than regular shipments.

6. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, taxes, duties, import charges, and the total amount payable where those charges are collected by us.
For orders to Germany, Spain, and Netherlands, customs duties, import VAT, brokerage fees, and other government-imposed charges may apply depending on the shipping method.
If checkout specifically states that duties and import taxes are included, those charges are collected at checkout. If not, the customer may be responsible for paying them directly to the carrier, customs authority, or local tax authority before or upon delivery.
We do not control customs clearance times or government-imposed charges. We cannot mark orders as gifts, undervalue shipments, or provide inaccurate customs documentation.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays, failed delivery, return-to-sender shipments, or additional fees caused by incorrect, incomplete, or outdated address information.
If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply where permitted by law.

8. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the delivery is refused, customs fees are unpaid, or the package is not collected, the shipment may be returned to us or treated according to the carrier's procedures.
In such cases, carrier return fees, storage fees, customs charges, or reshipping fees may be deducted from any refund where permitted by law.

9. Damaged, Missing, or Lost Shipments

Please inspect your order promptly upon delivery.
If your order arrives damaged, incomplete, or with missing parts, contact us as soon as possible at info@jmdmattress.com.
Please provide your order number, photos of the outer packaging, photos of the inner packaging, photos of the damaged item or missing part area, and a description of the issue.
We recommend reporting visible shipping damage within 48 hours of delivery. This reporting period does not limit any mandatory legal rights you may have under applicable law, but timely reporting helps us resolve the issue more efficiently with the carrier.

10. Delivery Delays

If we become aware that an order cannot be shipped or delivered within the stated estimated timeframe, we may contact you with updated information.
Where required by applicable law, you may be given the option to accept the delay or cancel the unshipped order for a refund.